Privacy policy

Privacy Policy for Suuqa
Effective Date: July 23, 2025

Suuqa (”we,” ”us,” or ”our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal
information when you use our mobile application, Suuqa, available on Android
and iOS platforms.

1 Information We Collect

We collect the following personal information from you to provide and improve
our services:
• Name: To personalize your account and process orders.
• Phone Number: To verify your identity, facilitate communication, and send
order-related notifications, including OTP verification.
• Address: To process and deliver your orders to the correct location.
We do not collect or process any additional personal data beyond what is necessary for the operation of the Suuqa app.

2 How We Use Your Information

We use the information we collect for the following purposes:
• Order Processing: To process, fulfill, and deliver your orders, including coordinating with sellers and courier agencies.
• Account Management: To create and manage your user account, including
verifying your mobile number via OTP.
• Communication: To send you order updates, promotional offers, and customer support responses.
• Service Improvement: To analyze usage patterns and improve the functionality of the Suuqa app.

3 Data Sharing and Disclosure

We do not share your personal information with third parties except in the following cases:
• Sellers and Courier Agencies: To facilitate order fulfillment and delivery, we
share your name, phone number, and address with relevant sellers and courier
agencies.
• Legal Requirements: We may disclose your information if required by law or
to protect the rights, property, or safety of Suuqa, our users, or others.

4 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5 Data Retention

We retain your personal information (name, phone number, address) only for as
long as necessary to fulfill the purposes outlined in this policy or as required by
law. If you delete your Suuqa account, all associated data will be permanently
deleted and cannot be recovered.

6 Your Rights

You have the right to:
• Access, update, or delete your personal information by contacting us through
the app’s customer support.
• Opt out of promotional communications by following the unsubscribe instructions provided in the messages.

7 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted
within the Suuqa app, and the updated policy will take effect on the date specified.
8 Contact Us
If you have any questions or concerns about this Privacy Policy, please contact
us via the “Customer Support” section in the Suuqa app